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IDProjectCategoryView StatusLast Update
0001719T99X171.00 SKB EagleSW Issuepublic2024-11-07 18:22
Reporter(ALTech) Younkwang Jung Assigned To(ALTech) Younkwang Jung Due Date2023-05-23 10:08
PrioritynormalSeveritys4-minorReproducibilityhave not tried
Status closedResolutionnot fixable 
Summary0001719: [Smart3][ATV10][ATV12] Request to add signature for BT HW issue
DescriptionHi Kerwin

BT issues are observed in the field, and when STB is collected and reviewed,
it is observed as a X-Tal or BT-chip HW issue.

- BFXBTF-510 : [Smart3 collected][BT issue] b4:b5:b6:fd:c6:22 (Replace X-Tal)
- BFXBTF-506 : [Smart3 collected][BT issue] 4C:D5:77:FF:B7:F4 (Replace BT chip and return )
- BFXBTF-505 : [Smart3 collected][BT issue] D4:1B:81:FF:1F:1E (Replace BT chip and return )
- BFXBTF-495 : [Smart3 collected][BT issue] 28:CD:C4:FF:08:FA (Replace X-Tal and return )

SKB is requesting to add a signature in case of BT Hardware issue as above.
After adding a signature, SKB want to observe how many BT HW issues are occurring in the field.

Please review this content.

Thank you
YK.Jung
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Users monitoring this issue

User List (ALTech) JunGyu Kim , (ALTech) SY Yoon

Activities

(SW) Kerwin Chen

2023-05-16 10:02

developer   ~0013136

Hi YK,

Could you give more details about this requirement ?
From SW point of view, we can't tell from X-tal or BT chip defects.

Thank you !

(ALTech) Younkwang Jung

2023-05-16 13:06

developer   ~0013139

Hi Kerwin

Right now I don't have a STB with a BT HW issue.
If you remove the X-TAL of the BT chip, you can easily make it similar.

In this state, BT tombstone is continuously occurring.
https://jira.skbroadband.com/browse/BFXBTF-355

The attached picture shows the number of tombstones that occurred in one week.

I think it will never be initialized in case of BT HW issue.
For example>
if the BT chip cannot be initialized even once after booting, the signature is displayed every 1 or 3 (xx) hour..

Thank you
YK.Jung
image.png (74,209 bytes)   
image.png (74,209 bytes)   

(SW) Kerwin Chen

2023-05-16 13:54

developer   ~0013140

Hi YK,

If there are many tombstones in target device, it is possilbe to have BT HW related issues.
I think it is enough to have a hint for such kind of HW issue.
However, we still can't tell from X-tal or BT chip releated problem.

Thank you!

(ALTech) Younkwang Jung

2023-05-16 15:40

developer   ~0013143

Hi Kerwin

The point is to check whether the user's STB is an BT HW issue or not
If it is a HW issue , SKB will replace the user's STB

So please review the signature for BT HW issue

Thank you
YK.Jung

(ALTech) Younkwang Jung

2023-05-30 08:28

developer   ~0013256

Hi Kerwin

Please update the progress

Thank you
YK.Jung

(SW) Kerwin Chen

2023-06-01 09:21

developer   ~0013273

Hi YK,

I am not sure what kind of signature SKB want.
We know that if BT HW has problem, BT stack will keep crashing with tombstones.
We can add a property to record crash count of BT stack.
While the count exceed 50 or 100, it should be enough to identify a BT HW issue.
Please let us know it is OK or not.

Thanks !

(ALTech) Younkwang Jung

2024-11-07 18:22

developer   ~0016953

Hi Kinwin

There is no additional request from SKB for this content.
I'll close this ticket.

Thank you
YK.Jung

Issue History

Date Modified Username Field Change
2023-05-15 09:10 (ALTech) Younkwang Jung New Issue
2023-05-15 09:10 (ALTech) Younkwang Jung Status new => assigned
2023-05-15 09:10 (ALTech) Younkwang Jung Assigned To => (SW) Kerwin Chen
2023-05-15 09:10 (ALTech) Younkwang Jung Due Date 2023-05-19 10:08 => 2023-05-23 10:08
2023-05-15 09:11 (ALTech) Younkwang Jung Issue Monitored: (ALTech) SY Yoon
2023-05-15 09:11 (ALTech) Younkwang Jung Issue Monitored: (ALTech) JunGyu Kim
2023-05-16 10:02 (SW) Kerwin Chen Note Added: 0013136
2023-05-16 10:02 (SW) Kerwin Chen Assigned To (SW) Kerwin Chen => (ALTech) Younkwang Jung
2023-05-16 10:02 (SW) Kerwin Chen Status assigned => acknowledged
2023-05-16 13:06 (ALTech) Younkwang Jung Note Added: 0013139
2023-05-16 13:06 (ALTech) Younkwang Jung File Added: image.png
2023-05-16 13:54 (SW) Kerwin Chen Note Added: 0013140
2023-05-16 15:40 (ALTech) Younkwang Jung Note Added: 0013143
2023-05-30 08:28 (ALTech) Younkwang Jung Note Added: 0013256
2023-06-01 09:21 (SW) Kerwin Chen Note Added: 0013273
2024-11-07 18:22 (ALTech) Younkwang Jung Note Added: 0016953
2024-11-07 18:22 (ALTech) Younkwang Jung Status acknowledged => closed
2024-11-07 18:22 (ALTech) Younkwang Jung Resolution open => not fixable