View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001719 | T99X171.00 SKB Eagle | SW Issue | public | 2023-05-15 09:10 | 2024-11-07 18:22 |
| Reporter | (ALTech) Younkwang Jung | Assigned To | (ALTech) Younkwang Jung | Due Date | 2023-05-23 10:08 |
| Priority | normal | Severity | s4-minor | Reproducibility | have not tried |
| Status | closed | Resolution | not fixable | ||
| Summary | 0001719: [Smart3][ATV10][ATV12] Request to add signature for BT HW issue | ||||
| Description | Hi Kerwin BT issues are observed in the field, and when STB is collected and reviewed, it is observed as a X-Tal or BT-chip HW issue. - BFXBTF-510 : [Smart3 collected][BT issue] b4:b5:b6:fd:c6:22 (Replace X-Tal) - BFXBTF-506 : [Smart3 collected][BT issue] 4C:D5:77:FF:B7:F4 (Replace BT chip and return ) - BFXBTF-505 : [Smart3 collected][BT issue] D4:1B:81:FF:1F:1E (Replace BT chip and return ) - BFXBTF-495 : [Smart3 collected][BT issue] 28:CD:C4:FF:08:FA (Replace X-Tal and return ) SKB is requesting to add a signature in case of BT Hardware issue as above. After adding a signature, SKB want to observe how many BT HW issues are occurring in the field. Please review this content. Thank you YK.Jung | ||||
| Tags | No tags attached. | ||||
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| User List |
(ALTech) JunGyu Kim , (ALTech) SY Yoon |
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Hi YK, Could you give more details about this requirement ? From SW point of view, we can't tell from X-tal or BT chip defects. Thank you ! |
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Hi Kerwin Right now I don't have a STB with a BT HW issue. If you remove the X-TAL of the BT chip, you can easily make it similar. In this state, BT tombstone is continuously occurring. https://jira.skbroadband.com/browse/BFXBTF-355 The attached picture shows the number of tombstones that occurred in one week. I think it will never be initialized in case of BT HW issue. For example> if the BT chip cannot be initialized even once after booting, the signature is displayed every 1 or 3 (xx) hour.. Thank you YK.Jung |
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Hi YK, If there are many tombstones in target device, it is possilbe to have BT HW related issues. I think it is enough to have a hint for such kind of HW issue. However, we still can't tell from X-tal or BT chip releated problem. Thank you! |
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Hi Kerwin The point is to check whether the user's STB is an BT HW issue or not If it is a HW issue , SKB will replace the user's STB So please review the signature for BT HW issue Thank you YK.Jung |
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Hi Kerwin Please update the progress Thank you YK.Jung |
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Hi YK, I am not sure what kind of signature SKB want. We know that if BT HW has problem, BT stack will keep crashing with tombstones. We can add a property to record crash count of BT stack. While the count exceed 50 or 100, it should be enough to identify a BT HW issue. Please let us know it is OK or not. Thanks ! |
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Hi Kinwin There is no additional request from SKB for this content. I'll close this ticket. Thank you YK.Jung |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2023-05-15 09:10 | (ALTech) Younkwang Jung | New Issue | |
| 2023-05-15 09:10 | (ALTech) Younkwang Jung | Status | new => assigned |
| 2023-05-15 09:10 | (ALTech) Younkwang Jung | Assigned To | => (SW) Kerwin Chen |
| 2023-05-15 09:10 | (ALTech) Younkwang Jung | Due Date | 2023-05-19 10:08 => 2023-05-23 10:08 |
| 2023-05-15 09:11 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) SY Yoon | |
| 2023-05-15 09:11 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) JunGyu Kim | |
| 2023-05-16 10:02 | (SW) Kerwin Chen | Note Added: 0013136 | |
| 2023-05-16 10:02 | (SW) Kerwin Chen | Assigned To | (SW) Kerwin Chen => (ALTech) Younkwang Jung |
| 2023-05-16 10:02 | (SW) Kerwin Chen | Status | assigned => acknowledged |
| 2023-05-16 13:06 | (ALTech) Younkwang Jung | Note Added: 0013139 | |
| 2023-05-16 13:06 | (ALTech) Younkwang Jung | File Added: image.png | |
| 2023-05-16 13:54 | (SW) Kerwin Chen | Note Added: 0013140 | |
| 2023-05-16 15:40 | (ALTech) Younkwang Jung | Note Added: 0013143 | |
| 2023-05-30 08:28 | (ALTech) Younkwang Jung | Note Added: 0013256 | |
| 2023-06-01 09:21 | (SW) Kerwin Chen | Note Added: 0013273 | |
| 2024-11-07 18:22 | (ALTech) Younkwang Jung | Note Added: 0016953 | |
| 2024-11-07 18:22 | (ALTech) Younkwang Jung | Status | acknowledged => closed |
| 2024-11-07 18:22 | (ALTech) Younkwang Jung | Resolution | open => not fixable |
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